Heavy caseloads for CFY workers

Radio NZ News 12 July 2013
Child, Youth and Family says its staff are not leaving in droves despite a high workload.
The welfare agency says notifications have quadrupled in the past eight years to over 150,000 per year and it has taken on 250 more social workers to cope.
After complaints from frontline staff, Child Youth and Family will conduct a review of case numbers for social workers. It says an ideal average is between eight and 18, depending on their complexity and the person’s experience.
CYF deputy chief executive Bernadine MacKenzie says 80% of her staff have more than two years’ experience, with an average of seven- and-a-half years.
“I’m really proud of my staff and what they do, they do an exceptional job. It’s never easy to get experienced workers and to get the right people in this job – it’s a tough job. So obviously recruitment is pretty crucial to us. http://www.radionz.co.nz/news/national/214287/heavy-caseloads-for-cfy-workers